FREQUENTLY ASKED QUESTIONS

Placing Orders

Just click the Contact Us page, or Email us at [email protected] or phone 778-460-BLUE (2583).

We are open:

Monday to Friday 9 am to 7 pm
Saturday & Sunday, 9 am to 6 pm
Holidays, 10 am to 5 pm (Except Christmas Day and News Year's Day when we are closed)

Once your order is placed, a confirmation email will be sent to you. If you don't receive it, please check your junk or spam folder. If you can't find it, please contact us immediately.

Once we have your package shipped you’ll receive another email with your tracking number. (Watch for this email from Canada Post)

If your tracking information shows that your package was delivered, but you can't find it, do the following:

  • Verify the shipping address in your Account profile
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Check your mailbox or wherever else you receive mail. (This could be at the post office, a mall, etc)
  • Wait 48 hours; in rare cases, packages may say delivered up to 48 hours before arrival.
  • If there's still no sign of the package contact the carrier using the information here.

We accept Visa, Mastercard and Electronic Transfer (EFT). All EFT payments must be made within 24 hours or the order will be canceled. If you receive an email that payment is pending, payment must be made within 24 hours or the order will be canceled.

Your card is charged as soon as you place your order. All charges are in Canadian currency.

You can cancel your order any time, as long as the package hasn't yet been shipped. You can contact us to make those changes. Please phone 778-460-2583 or email [email protected]

We try to keep the status of all products on our website as accurate as possible, but occasionally your order may contain items that are out of stock. In this case, we will contact you before shipping your order.

If we don't hear from you, we reserve the right to substitute similar items of equal or higher value, or we may cancel that portion of your order and issue a refund.

 

Yes, just choose the “In-Store Pickup” button at Checkout and we’ll get it ready for you! Please wait for an email confirmation to let you know that it's ready to be picked up.

We do collect personal information in order to complete your orders and to set up your account. Our website is secure and we never sell your information to third parties. Your credit card information is encrypted and is processed through our Payment Gateway. We never see any credit card numbers. Click here to see the complete Privacy Policy.

Shipping & Delivery

We offer free shipping on orders over $99* and $14.95 flat rate shipping for orders less than $99. Heavy and oversize items have an additional handling fee of $10 per item. We also offer Xpress Post for additional fees to our customers in BC only.

We ship orders within 2-3 business days of your purchase. You’ll receive a shipment confirmation email with a tracking number once your order is shipped. You also can check your order status by logging into your account. Your package will arrive depending on which part of Canada you live in. We are located in BC. Typically packages in BC and Alberta arrive within 4 business days. Shipments to the east coast make take up to 7 business days.

All orders originate from our headquarters in Castlegar, British Columbia.

We use Canada Post as our shipper. Our standard shipping class is Expedited.  Unless there are extenuating circumstances, orders within BC should arrive within 1-2 business days of being shipped. Orders across Canada typically arrive within 5-7 business days. We strive to ship your order within 1-3 business days; orders are not processed or shipped on weekends.  Once your order has shipped, you will receive tracking information via the email you provided while placing your order so that you can track your package. Please check your junk mail if you are concerned that the tracking information is taking too long.  And of course, reach out to us anytime if you have questions.

Free Shipping does not apply to heavy items (over 15 lbs) or oversize items. If your order amount is over $99 and you see additional charges, that means your shopping cart contains one of these items

No. We only ship within Canada.

Visit our Shipping page for more details.